Shipping and Return Policy

Return Policy

  • Returns must be made within 14 days of receiving your order. Any returns requested after the 14 day mark will not be honored. All sales are final sales - items can be exchanged or returned for store credit.

  • AvA Outlet Customer Service office is open Monday - Friday, 10 AM - 6 PM EST.

  • Merchandise being returned must be in its original condition with all tags attached. Merchandise must not be used, worn, altered, or washed.

  • We do not price adjust at this time.

  • Upon receipt of returned merchandise, AvA Outlet reserves the right to deny a store credit if the merchandise does not meet return policy requirements.

  • Returns will be processed within 5 days of receiving the product.

  • Please note, returns cannot be made through the Ala von Auersperg website.

International Return Policy

At this time, all international purchases placed through International Checkout are final sale and non-refundable. No returns or exchanges will be accepted.

Refund Processing Time

Please allow 5 days from the day we receive your package for your account to be credited. Allow 1-2 billing cycles for the credit to appear on your statement.

Damaged / Defective Product

In the case of items damaged during shipping, please immediately email us at Please include “Damaged Product” in the subject of the email. We will work with you to replace your item as quickly as possible.